Terms of Service

1. Use of opsManager

opsManager provides client-visible operations workflows for voice intake, lead follow-up, knowledge-base hygiene, reporting, approval packets, and workflow visibility. You remain responsible for reviewing AI-generated outputs and for the business decisions you make based on them.

2. No professional advice

opsManager is not legal, medical, financial, tax, employment, or compliance advice. AI-assisted summaries, transcripts, and recommendations are drafts and review aids only and may contain errors.

3. Accounts and tenant access

You are responsible for keeping account credentials secure and for restricting tenant data access to authorized users. JK Automations may limit, suspend, or remove access for misuse, abuse, security risk, or nonpayment.

4. Call recording and SMS consent

opsManager voice agents record calls and disclose that at the start of the call. opsManager sends SMS only to numbers with express consent on file, honors STOP opt-out requests, and responds to HELP requests. You are responsible for obtaining and documenting consent for any contact you add to an opsManager-managed calling or texting workflow, and for not directing us to text or call anyone who has not consented or who has opted out.

5. Approval-gated actions

Deployments, public publishing, domain/DNS changes, voice agent or phone routing changes, authentication/security/account changes, database migrations, destructive data operations, provider/runtime routing changes, spend, outbound SMS/email, and client-visible automation execution require explicit human approval before they take effect.

6. Payment terms

Unless a separate signed agreement says otherwise: invoices are sent monthly and due net-15 from the invoice date; accepted payment methods are ACH bank transfer, business Zelle, wire (for setup fees or on request), and check where offered — we do not store card numbers. Cancellation requires 30 days' written notice; there is no refund for a partial month already in progress at the time of cancellation. Overdue invoices may result in service suspension after reasonable notice. We will never change our payment/bank details without a phone call to confirm — treat any emailed change of payment details as suspicious until verified by phone.

7. No SLA / service availability

opsManager is provided on a commercially reasonable effortsbasis. We do not guarantee a specific uptime percentage, response time, or service-level agreement unless one is separately negotiated and signed. Features may change, pause, or be removed as the product evolves. The service is provided "as is" and "as available."

8. AI limitations

AI voice, transcription, and language-model features can misunderstand callers, mis-transcribe, or produce inaccurate summaries or drafts. Review AI output before relying on it for a business, legal, medical, financial, or safety decision.

9. Prohibited uses

• Do not bypass access controls, scrape private data, abuse APIs, or disrupt the service.
• Do not upload regulated data (e.g., HIPAA-covered health records, payment card numbers) unless we've confirmed in writing that storage and handling for that data type is in place.
• Do not use opsManager to call or text anyone without the consent required by law or by these terms, or to contact anyone who has opted out.
• Do not rely on demo or sample output as verified business, legal, medical, financial, tax, or compliance truth.

10. Liability

To the fullest extent permitted by law, JK Automations is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of opsManager, including damages arising from AI-generated content, missed or mis-transcribed calls, or third-party provider outages.

11. Changes to these terms

We may update these terms as the product and our business practices change. Material changes will update the "Last updated" date above.

12. Contact

Questions: support@jk-automations.com.